Local bakery streamlines online orders with Zapiet Pickup + Delivery

Pickup + Delivery

Bakeries & Cupcake Stores

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When Bramble & Crumb, a popular artisan bakery in South London, began receiving a surge in online orders, they quickly realised their existing process wasn’t built for scale.

With orders coming in faster than their team could manage, coordinating pickups and deliveries became chaotic—especially with limited staff and no automated systems in place.


Within hours of installing the app, Bramble & Crumb had set up clear local delivery zones, flexible pickup windows, and automated scheduling—right from their Shopify store. Customers could now easily choose a collection time that suited them or check if their postcode qualified for local delivery, without needing to call or wait for confirmation.

40% increase in local delivery sales

Since implementing Zapiet – Pickup + Delivery, Bramble & Crumb saw a 40% uplift in orders from customers opting for local delivery.

3x faster order processing

Since implementing Zapiet – Pickup + Delivery, Bramble & Crumb saw a 40% uplift in orders from customers opting for local delivery.

100% reduction in manual tracking errors

Since implementing Zapiet – Pickup + Delivery, Bramble & Crumb saw a 40% uplift in orders from customers opting for local delivery.

No extra staff required

Since implementing Zapiet – Pickup + Delivery, Bramble & Crumb saw a 40% uplift in orders from customers opting for local delivery.

No extra staff required

Since implementing Zapiet – Pickup + Delivery, Bramble & Crumb saw a 40% uplift in orders from customers opting for local delivery.

It's honestly transformed how we work. Zapiet gave us back time and peace of mind—two things you don't take for granted when you're running a small business.

Sarah Bramble

Owner, Bramble & Crumb

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