Question 1

Is it possible to offer only the delivery features?

Accepted Answer

Yes, you can enable delivery-only mode or configure specific locations for delivery.

Question 2

Does this delivery app require Carrier Service API?

Accepted Answer

You can use our rates functionality without the Carrier Service API.

Question 3

Does Pickup + Delivery work with Shopify POS?

Accepted Answer

Yes! Our full integration with the POS app allows you to create, view, manage and organize your orders in your store through your location’s Shopify POS system. Learn more in our Shopify POS article.

Question 4

Does Pickup + Delivery work in my country?

Accepted Answer

Yes! The app works worldwide — wherever Shopify works, so does Zapiet - Pickup + Delivery. Currently, the app’s widget, which is visible to your customers, contains translations available in English, French, Spanish, Brazilian Portuguese, and Simplified Chinese to make setup as seamless as possible. The admin panel and the Shopify POS app are available in English and Portuguese (French and Spanish coming soon).

Question 5

Do I need to use the shipping calendar to offer product shipping?

Accepted Answer

No, you don’t. Shipping calendar is an optional feature that allows your customers to select a future shipping date and helps you avoid over-commitment.

Question 6

Can I charge delivery/shipping based on the products in the cart?

Accepted Answer

Yes, with the Zapiet Product Rates app.

Question 7

Can I set individual delivery rates for specific postal codes?

Accepted Answer

Yes! Use location zones or integrate with Zapiet - Rates by Zip Code.

Question 8

Do you offer professional installation and configuration?

Accepted Answer

Yes! Reach out to support@zapiet.com , and we will gladly book a date and time that suits you. During our Teams meeting, we would guide you through the whole setup process and answer any questions you might have.

Question 9

Can customers check their delivery eligibility while browsing?

Accepted Answer

Yes! Use our delivery validator widget or API for custom checks.

Question 10

Can the app show delivery date and time on draft orders?

Accepted Answer

Yes. You can select delivery options within draft orders using Zapiet.

Question 11

Can I limit pickups to customers within a certain distance from my store?

Accepted Answer

We don’t recommend limiting pickups by distance, but you can show the closest pickup locations based on customer address.

Question 12

Does the app calculate local taxes for my store?

Accepted Answer

No, taxes are calculated by Shopify. Usually, Shopify calculates taxes based on the product’s shipping address or the store’s address for in-store purchases. In the case of pickup orders, Zapiet - Pickup + Delivery pre-populates the ‘shipping’ address as the store’s address, which means that the correct tax rate should be applied at checkout. Learn more in the Taxes article from Shopify.

Question 13

Does the app support inventory across multiple store locations?

Accepted Answer

Yes, it does. It’s compatible with the Shopify Locations feature and synchronizes your product inventory levels with the app when the inventory integration feature is enabled. This way, the only locations your customers will see are the locations where their selected products are in stock. Learn more in our Shopify inventory integration article.

Question 14

Can order details be edited?

Accepted Answer

Yes! You can edit existing order details in the app, or add Zapiet - Pickup + Delivery details to orders made through Shopify POS or draft orders. Customers cannot manually edit their order details; it has to be done by a member of staff.

Question 15

Can I see all of my upcoming orders?

Accepted Answer

Yes! Our Dashboard lists all of your pickup and delivery orders. Choose if you want them sorted by the pickup/delivery date or the order creation date. You can also filter your orders by date, location, checkout method, or order status to optimize your order management. You can view your orders in a calendar view through our Google Calendar integration. You can also export your orders to a CSV directly in Zapiet - Pickup + Delivery or using our Exportify integration.

Question 16

Can certain products only be available for certain days?

Accepted Answer

Yes! If you are on our Advanced plan or higher, you can use our Product date restrictions feature to select which dates your products are available for, perfect for special holiday products.

Question 17

Does the app offer a shipping calendar?

Accepted Answer

Yes! We’ve built a complete shipping calendar feature set, which you can enable in your Shipping settings.

Question 18

What kind of support is available for Pickup + Delivery?

Accepted Answer

We offer comprehensive support, including detailed documentation, tutorials, and a dedicated support team ready to help you with any questions or issues you might encounter.

Last Mile Delivery for Shopify

Deliver every order on time, every time. Zapiet connects you with trusted last mile delivery partners powering the world’s biggest Shopify merchants so your customers always get the experience they expect.

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