Uber Direct on Shopify: what merchants should know before choosing a setup
News
January 5, 2026
Olya Kryvonos
At the same time, merchants approach local delivery with very different needs. Some are looking for a simple, native way to enable fast delivery. Others need more flexibility around preparation times, order volume, and multiple fulfillment methods. This is where the distinction between Shopify’s native Uber Direct app and Zapiet - Pickup + Delivery becomes important.
Available through the Shopify App Store, Uber Direct app is designed to integrate closely with Shopify’s checkout and point-of-sale experience. Merchants can offer express, same-day, or scheduled delivery at checkout, provide customers with real-time tracking, and choose whether to absorb delivery fees or pass them on.
The app also integrates with Shopify POS, allowing in-store teams to create Uber Direct deliveries alongside online orders. For Shopify Plus merchants with straightforward delivery requirements, this native approach offers a clean and familiar experience that stays close to Shopify’s core platform.
Shopify’s focus here is on simplicity and speed of adoption - making Uber-powered delivery easy to enable with minimal configuration.
Zapiet - Pickup + Delivery takes a broader view of local fulfillment. Rather than treating delivery as a standalone feature, it brings pickup and local delivery together in one system, with Uber Direct supported as one of the delivery methods.
Zapiet’s Uber Direct integration is already used by merchants in France, the United States, and Canada, combining Uber’s courier network with Zapiet’s delivery and pickup logic. Zapiet works alongside Uber Direct by passing delivery requests to Uber’s courier network, while giving merchants more control over fulfillment rules and delivery availability.
Unlike Shopify’s native Uber Direct app, Zapiet works on any Shopify plan, as long as Carrier Service API is enabled. This makes local delivery accessible to a wider range of merchants, without requiring an upgrade to Shopify Plus.
Where Zapiet differs most is in delivery configuration. Merchants can define preparation times, set order cut-off rules, block out unavailable dates, and manage delivery capacity in advance. Product-level preparation times help ensure that mixed carts result in realistic delivery promises, and order limits help protect teams during busy periods.
In this setup, Uber Direct focuses on fulfilling the delivery itself, while Zapiet manages the fulfillment logic that determines when delivery should be offered and what can be delivered.
Both Shopify’s native Uber Direct app and Zapiet - Pickup + Delivery are built to work within the Shopify ecosystem. They simply support different levels of operational complexity.
Uber Direct on Shopify: native app vs integration via Zapiet
For Shopify Plus merchants with simple delivery needs, Shopify’s native Uber Direct app offers a straightforward way to add Uber-powered delivery while staying close to the core Shopify experience.
For merchants who need more control over delivery timing, preparation logic, and fulfillment capacity, or who want pickup and delivery to work together, Zapiet - Pickup + Delivery provides a more flexible setup, while remaining fully aligned with Shopify and Uber Direct.
Uber Direct’s availability on Shopify is a valuable addition to the platform, giving merchants more ways to serve local customers. Zapiet builds on that foundation by combining Uber’s courier network with advanced delivery and pickup logic already used by merchants across multiple regions.
Both solutions have a place within the Shopify ecosystem. The right choice depends on how much flexibility your business needs today and how you plan to grow tomorrow.
If you are exploring Uber Direct on Shopify and need more flexibility around pickup, local delivery, and delivery logic, Zapiet - Pickup + Delivery gives you the tools to run local fulfillment with confidence.
You can try Zapiet with a 14-day free trial, no commitment required, and see how pickup and Uber-powered delivery work together in a single system.
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